Tickets

All passengers are required to have a ticket.

Seating

The Winnipesaukee Spirit offers both indoor and outdoor seats, and all passengers will select their seats when purchasing tickets at cruisenh.com. Please note that some outdoor seats do not have an awning or shade, and passengers should prepare accordingly.

Please note that the Winnipesaukee Spirit is not wheelchair accessible. For passengers with mobility concerns, the M/S Mount Washington is able to accommodate a wheelchair.

Refunds

Cruises are rain or shine. All tickets are non-refundable, with the rare exception of a cruise that is canceled by us due to extreme weather or mechanical failure. While we make every effort to provide as much notice as possible regarding a weather cancellation, please note that it is not always possible to reach all passengers prior to arrival.

Exchanges

Passengers are able to exchange their tickets for an alternate cruise with 48 hours advance notice of the cruise. Ticket exchanges are subject to additional service fees.

Unused Tickets

Any ticket unused once the cruise departs will be eligible for 50% of the ticket value, minus service fees, toward tickets for another cruise.

Are dogs permitted on the ship?
Only specially-trained service dogs are permitted. Service animals must be trained to perform a specific task for an individual with a disability. Emotional support animals are not permitted nor protected under ADA.

Can I bring my own food on board?
The M/S Mount Washington has a restaurant on board, and therefore does not allow outside food and beverage to be brought on board, with the exception of celebration cakes which we do not offer. If there is a dietary restriction or reason you may need to bring your own food, please contact our Ticket Office before you arrive for your cruise.

Can I bring a stroller on board?
Absolutely. However, we do ask that strollers remain on the Main Deck and are not carried to the upper decks. If the child does not require the use of the stoller while on board, please speak with a member of our deck crew and they can store it for you.

Are group discounts available?
Yes, we offer group discounts for parties of 20 or more with an advance reservation. Please contact our Ticket Office to speak with a group sales representative.

Is it possible to host a private function on a Sunday Brunch Cruise?
Yes, private rooms are available for parties or between 40 and 125 guests. For parties of more than 125, a ship charter will be required. For more information, please contact our function sales department.